Cloud Smart Lock User Terms

1.1 These End User Terms (hereinafter referred to as the "Terms") are used to describe that Cloud Smart Lock provides you Details of the services and your use of the services. Therefore, before you register as an Cloud Smart Lock user or start using Cloud Smart Lock services (including but not limited to Cloud Smart Lock for Android and Cloud Smart Lock for iOS), please read all the contents of these terms in detail.

1.2 As long as you complete the registration or start using any service provided by Cloud Smart Lock, it means that you have unconditionally accepted the relevant provisions of these Terms and the various management regulations announced by Cloud Smart Lock and are willing to be bound by it. In the event of a dispute, you shall be solely responsible for the fact that you have not read these Terms carefully, and you shall not plead that you have not read them carefully.

2.Service Content

2.1 Cloud Smart Lock offers you different services through different software or tools. For example, software or applications such as Cloud Smart Lock for Android and Cloud Smart Lock provide you with unlocked data transfer services;

2.2 Unless expressly agreed otherwise, updates to Cloud Smart Lock software or services, or addition of new features or services, automatically apply the provisions of this agreement.

2.3 Cloud Smart Lock offers you free services.

2.4 Cloud Smart Lock ’s mobile client will not use 2G / 3G / 4G network traffic without your permission. If you permit Cloud Smart Lock to use network traffic, the traffic charges incurred will be charged by the operator, and Cloud Smart Lock will not receive any revenue from it. You should pay for the equipment (such as personal mobile phones and other devices connected to the Internet or mobile network) required to use the Cloud Smart Lock service and the costs (such as telephone and Internet charges for Internet access) Mobile phone charges for mobile network use.

3.User account

3.1 According to the relevant laws and regulations, when you register with Cloud Smart Lock, you must provide real identity information, your school and related information, and perform real-name authentication.

3.1.1 Individual users in the People's Republic of China (hereinafter referred to as the Mainland) provide the following documents for authentication: one of the documents clearly marked with an ID number, such as an ID card, passport, etc. that was valid at the time of certification (if you need to upload the certificate online, it must be colored Scanned originals / color digital photographs. The second-generation ID card must be submitted at the same time. Both the front and back of the household registration certificate will be valid for more than three months. Except for temporary ID cards, certificates with a validity of less than three months will not be accepted.)

3.1.2 The law stipulates that natural persons who do not have full capacity for civil conduct shall not provide authentication services to them.

3.1.3 Users identified by identity information cannot modify the authenticated information, including but not limited to name and ID number.

3.1.4 If Cloud Smart Lock users change any identity information within the validity period of the authentication, they shall notify Cloud Smart Lock in writing within three working days of the change, otherwise Cloud Smart Lock has the right to unilaterally terminate the provision of services at any time, and all The consequences are borne by the user.

3.2 You must understand and acknowledge that the ownership of Cloud Smart Lock account belongs to Cloud Smart Lock, and the right to use Cloud Smart Lock account belongs only to the original registrant. Without the prior written consent of Cloud Smart Lock, you may not transfer, gift, lend, sell or sell Cloud Smart Lock account and password to a third party in any form or otherwise permit non-initial registrants to use it. The customer has the right to ban and delete the account. If you are not the original registrant of the current Cloud Smart Lock account, you should immediately stop all use and operation of the account. At the same time, Cloud Smart Lock has the right to return the account to the original registrant's request or at its own discretion. All liability and losses arising from the use of the original registrant are not related to Cloud Smart Lock.

3.3 You have the obligation to properly keep the account and password obtained during registration. If the account or password is illegally used by others due to hacking, third party behavior or your own carelessness, and Cloud Smart Lock will not bear any responsibility for you .

3.4 If you find that your account has been used illegally or abnormally by others, you should immediately notify Cloud Smart Lock and provide valid personal identity information consistent with the original registrant. After verifying your valid personally identifiable information, Cloud Smart Lock will provide you with the necessary assistance in maintaining your legal rights as much as possible, but Cloud Smart Lock does not promise that you will be able to retrieve your Cloud Smart Lock account through this channel.

4.Rules of use

4.1 You are responsible for your use of Cloud Smart Lock services, and you ensure that you follow the following principles when using Cloud Smart Lock services:

4.1.1 Abide by relevant Chinese laws and regulations;

4.1.2 Abide by these terms and relevant management regulations issued by Cloud Smart Lock;

4.1.3 Not infringe on the legitimate interests of third parties and Cloud Smart Lock in any way;

4.1.4 You must not use the services provided by Cloud Smart Lock for any illegal or infringing activities, including but not limited to the use of it to display, disseminate material that contains pornography, racism, low-level fun, obscenity, slander, humiliation, Religion, national traditions, race, gender, age, all kinds of hatred, discrimination and prejudice.

4.2 Cloud Smart Lock has the right to review and supervise your use of the service. If Cloud Smart Lock believes that you have violated the law or violated the contract based on its independent judgment, it has the right to require you to correct the corresponding behavior and take all necessary measures (including Not limited to changing or deleting your posted or uploaded content, suspending or terminating your right to use the Cloud Smart Lock service, etc.) to mitigate the impact of your actions. However, you acknowledge that Airbike ’s review does not impose any liability on it, nor does it relieve you of any obligations.

4.3 You shall ensure the legality and legitimacy of your use of the software, and you shall not decompile, disassemble, crack, etc. the client.

4.4 Do not abuse or interfere with the software services, including but not limited to using the software services for illegal purposes, tampering with computer code related to the software, using signs or text related to Cloud Smart Lock, cloudsmarlock Explorer, and attacking Other customers' servers, delete, hide or modify any statements related to this software service.

4.5 You must understand and acknowledge that when you use the Cloud Smart Lock service to publish content (such as comments) publicly, you must abide by public morals and relevant laws and regulations, and you must not post and upload the following content:

4.5.1 Violates the basic principles established by the Constitution

4.5.2 Violating China's laws, regulations and other regulations

4.5.3 Violating public order and good customs and harming public interests

4.5.4 Files or information that infringe on the legitimate rights and interests of third parties, including but not limited to virus codes, hacking programs, software cracking registration information, etc.

4.5.5 Articles, pictures, music, videos, apps, etc. that are not authorized

4.5.6 Illegal or harassing advertising content or links

4.5.7 Violating Cloud Smart Lock information release policies or harming Cloud Smart Lock legal rights

4.6 Cloud Smart Lock has the right to review the content you posted and uploaded. If Cloud Smart Lock considers according to your own independent judgment that the content you posted and uploaded includes the foregoing, you have the right to delete the related content without further notice. You hereby confirm that Airbike ’s review does not impose any obligation on it, nor does it relieve you of any liability.

4.7 Due to legal disputes or other consequences caused by your posted content, you need to bear it yourself, and you need to provide full aversion to Cloud Smart Lock for this.

4.8 Your rights to the content you create in your use of Cloud Smart Lock will be yours according to law. However, you should be aware that any content that you publish through the Cloud Smart Lock service and upload to publicly accessible areas is deemed as your consent to authorize Cloud Smart Lock to obtain the corresponding content free, permanent, and Revoked, non-exclusive and fully sublicensed rights and licenses to use, copy, modify, adapt, publish, translate, create derivative works from, disseminate, perform and display such content (in whole or in part), and / Or incorporate such content into any other form of work, media, or technology currently known or later developed.

4.9 If Cloud Smart Lock believes in your own independent judgment that your use of Cloud Smart Lock is beyond a reasonable scope, we have the right to restrict your use of Cloud Smart Lock services, and you shall bear the responsibility and losses arising therefrom.

5.Privacy

5.1 Cloud Smart Lock attaches great importance to the protection of users' personal data and privacy, and is committed to taking necessary measures to protect the security of your personal data and private information stored on Cloud Smart Lock servers.

6.Intellectual property

6.1 Cloud Smart Lock attaches great importance to protecting its own intellectual property rights, and at the same time attaches great importance to protecting the third party's intellectual property rights and related legal rights. The copyrights, patents, trademarks, trade secrets, and any other ownership or rights (including but not limited to Cloud Smart Lock client software, our ranking of applications, etc.) of the services provided by Cloud Smart Lock are owned exclusively by Cloud Smart Lock. Sex all. Without the consent of Cloud Smart Lock, you may not use it for purposes other than Cloud Smart Lock's written permission (including but not limited to illegal activities, or reverse engineering, etc.).

6.2 Using the services provided by Cloud Smart Lock does not entitle you to acquire or own any intellectual property rights belonging to us or third parties. All rights to all content linked by Cloud Smart Lock belong to the author or third-party website. Do not transmit, copy, adapt, modify or otherwise inappropriately use the works of others, including but not limited to reprinting, linking, downloading, copying, editing , Modify, change, upload, share, distribute, perform, derive other works, create derivative works, denigrate, destroy technical protection measures for works, etc.

7.Disclaimer

7.1 For the content displayed by Cloud Smart Lock from third-party websites (such as videos, music, applications, etc.), content stored by users, content posted by users (such as pictures, comments), and other content linked or pointed to ( (Such as advertising, promotion) and other non-Audebike directly provided content, we are not responsible for its legality, accuracy, completeness and reliability, nor assume any legal responsibility, nor make any explicit or silent on such content This guarantee includes, but is not limited to, guarantees of ownership, quality, non-infringement of third party rights, and no viruses.

7.2 Cloud Smart Lock will use its best efforts to provide you with stable services, but you should bear the risks at your own risk by using cloudsmarlock software and services. Cloud Smart Lock does not make any promises or guarantees, does not guarantee that the service will not be interrupted, We are not responsible for any loss of data, loss of services, or service interruption. You cannot use the software normally due to network bandwidth, hardware limitations of mobile phones (or other electronic devices), and other reasons, and Cloud Smart Lock assumes no legal responsibility.

7.3 If Cloud Smart Lock offers some particularly risky features, we may ask you for additional confirmation. If you click to confirm or actually use the corresponding function, it will be deemed that you have understood and are willing to bear the corresponding risk. If you suffer actual losses as a result, you must bear the relevant losses yourself.

8.Service changes, interruptions and terminations

8.1 The services provided by Cloud Smart Lock may be interrupted due to factors such as force majeure, computer viruses or hacking, system instability, your location, communication lines, Cloud Smart Lock's own adjustments to operations, adjustments to partners, etc. or may not meet your requirements risks of.

8.2 Cloud Smart Lock may change, discontinue or terminate some or all of the services at any time without further notice to you. Please note that you regularly back up your data stored on Cloud Smart Lock service to avoid loss.

8.3 If you want to use the services provided by Cloud Smart Lock, you must bear the above risks, and Cloud Smart Lock shall not be liable for the damage suffered by you or any third party.

9.Application of law and dispute resolution

9.1 The interpretation, validity and dispute settlement of this agreement shall apply to the laws of the People's Republic of China (excluding Hong Kong, Macao and Taiwan). Disputes arising from or in connection with the use of Cloud Smart Lock services are amenable to both Cloud Smart Lock and you to submit it to the Hunan Arbitration Commission for settlement. The arbitral award is final and binding on all parties.

10.Changes and amendments to the agreement

10.1 Cloud Smart Lock has the right to modify this agreement and its components at any time, and once the terms of the agreement are changed, once the corresponding content is changed, Cloud Smart Lock will post it on the official website website or prompt you in cloudsmarlock software. If you do not agree with the modification of this agreement, you should stop using the Airbike service immediately; if you choose to continue to use the Airbike service after the change of this agreement, you are deemed to have accepted and are willing to abide by the modification of this agreement

11.Other regulations

11.1 If according to the relevant provisions of China's laws and regulations, any provision in this clause is judged to be partially or completely invalid, it will not affect the effectiveness of other provisions.

11.2 If Cloud Smart Lock does not take action or hold you accountable for your breach of contract, it does not mean that Cloud Smart Lock has waived these rights under the agreement.

Cloud Smart Lock Privacy Policy

By accessing, downloading or using Cloud Smart Lock, you agree to the Cloud Smart Lock Privacy Policy:

This privacy policy is designed to help you understand what data we collect, why we collect it, what we do with it and how we protect it. Understanding this content is important to your privacy and to protect your personal information , Please take the time to read this policy carefully before using our service, and fully understand the entire content of this privacy policy. By using cloudsmarlock products or services, you agree and accept our collection and use in accordance with the provisions of this privacy policy , Share, and make your information public. In addition, if you provide third parties with your personal information when using third-party products and services through Cloud Smart Lock, your information should be subject to the third party's privacy policy.

Our privacy policy includes the following aspects

1、What information we collect and how we use it.

2、How we share and publicly disclose your personal information

3、How your personal information is transferred across borders

4、How we protect your personal information

5、How we handle personal information from minors

6、How you control your personal information, including how to access and update it.

7、How this policy is updated

8、How to contact us

Thank you for your use and trust in Cloud Smart Lock. We are committed to maintaining your trust in us. We know the importance of personal information to you. We will take appropriate security measures to protect you in accordance with the industry's mature security standards. Personal information.

One、How we collect and use your personal information

Personal information refers to all kinds of information recorded in electronic or other ways that can identify specific natural persons or reflect the activities of specific natural persons alone or in combination with other information. Information that is not related to you personally, such as map data, does not belong to your personal information. In order to provide you with better and more personalized products and services, you agree that Cloud Smart Lock collects and uses your personal information in the following ways:

1. Your personal information provided directly and automatically collected by us

(1)registration message. When you sign up for an Cloud Smart Lock account, you must provide us with, but not limited to, your account name, avatar, secret phone, secret questions, and create a password. You can log in to Cloud Smart Lock through your Cloud Smart Lock account, and you use Cloud Smart Lock specific For products or services (such as withdrawing points, purchasing products or services, etc.), in order to meet the purpose of providing you with products and services, in addition to the original registration information, you need to further provide us with information including but not limited to your personally identifiable information and Other necessary information to provide you with services, if you do not use specific products and services, you do not need to provide relevant information (explained in detail below). From time to time, Cloud Smart Lock will launch operational activities for newly launched services and functions. We will collect, but not limited to, your identity information, contact information, and transaction account information through the operational activity interface in order to get in touch with you and send you operations Rewards, etc. You do not need to provide specific information if you are not participating in the event.

(2)location information. When you turn on device location and use our location-based services, we may collect and process information about your device, location information, whereabouts, and network identity information so that you do n’t need to manually enter your own geographic coordinates Related services are available. We use a variety of technologies for positioning, including IP addresses, GPS, and other sensors that provide relevant information (such as information about nearby devices, Wi-Fi access points, and base stations that may be provided to Cloud Smart Lock). You can turn off the location function through system authorization to stop the collection of your geographic location information, but you may not be able to obtain related services or functions, or you may not achieve the intended effect of the related services.

(3)Log information. When you use the Cloud Smart Lock check-in service, our servers automatically record your log information, such as your check-in records and tracks. In order to bring you more convenient check-in services and continuously improve Cloud Smart Lock products and services, we may use the application data cache to collect information on your device and perform local storage and server storage. Based on the aforementioned information and your check-in data and data transmission data, we will provide you with customized services that are more suitable for you and your equipment, so that Airbike can better meet your needs as a whole.

(4)Cookies and anonymous identifier tools. A cookie is a mechanism that allows the server (or script) to store and retrieve information on the client. When you use Cloud Smart Lock products or services, we send one or more cookies or anonymous identifiers to your device. When you interact with the Cloud Smart Lock service, we allow cookies or anonymous identifiers to be sent to the Cloud Smart Lock server. Cookies usually contain identifiers, data transfer names, and some numbers and characters. Using cookie technology, Cloud Smart Lock can understand your usage habits, remember your preferences, and save you the step of entering duplicate information, providing you with more thoughtful Personalized services, or to help you determine the security of your account, we will not use cookies for any purpose other than the purposes described in this policy. You can manage or delete cookies according to your preferences.

2.Exceptions to Authorized Consent

(1)In the following situations, you do not need to obtain your authorization to collect and use personal information:

a)Related to national security and national defense security;

b)Related to public safety, public health, and major public interests;

c)Related to crime investigation, prosecution, trial and enforcement of judgments;

d)Out of the protection of your or other individual's important legal rights and interests, but it is difficult to obtain my consent;

e)The personal information collected is disclosed to the public by yourself;

f)Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, etc .;

g)Necessary to provide you with products or services upon your request;

h)Necessary for maintaining the safe and stable operation of the products or services provided, such as finding and handling faults in the products or services

i)Required for legitimate news reporting.

j)It is necessary for academic research institutions to conduct statistical or academic research based on the public interest, and to provide the results of academic research or description to the outside world, to de-identify the personal information contained in the results

k)Other circumstances required by laws and regulations.

4.Anonymization of personal information

(1)After we collect your personal information, we will anonymize the data in a timely manner through technical means. Without disclosing your personal information, Cloud Smart Lock has the right to mine, analyze and utilize the anonymized user database (including commercial use).

(2)You authorize us to use your personal information during your use of Cloud Smart Lock products and services. If you cancel your account, we will stop using and delete your personal information.

Two、How we share your personal information

1.Cloud Smart Lock will treat your information with a high degree of diligence. We will not share your personal information with any company, organization or individual other than Cloud Smart Lock and its affiliates. Except in the following cases, we will not have your consent Will not share your information with any third parties

(1)Comply with any applicable laws and regulations, court decisions or judgments, or mandatory requirements of government agencies;

(2)Obtain your explicit authorization or consent in advance;

(3)Enforce applicable terms of service (including investigating possible violations);

(4)To the extent required or permitted by law, it is necessary to provide in order to protect the interests, property or safety of Cloud Smart Lock and its affiliates, Cloud Smart Lock users or the public from damage;

(5)Use based on academic research;

4.We will not transfer your personal information to third parties other than Cloud Smart Lock and its affiliates, except in the following cases:

(1)Obtain your explicit authorization or consent in advance;

(2)Meet the requirements of laws and regulations, legal procedures or mandatory government requirements or judicial decisions;

(3)If we or our affiliates are involved in transactions such as mergers, divisions, liquidations, acquisitions or sales of assets or businesses, your personal information may be transferred as part of such transactions, and we will ensure that such information Confidentiality, and try to ensure that it remains subject to other privacy policies after the transfer.

5.We only disclose your personal information publicly if:

(1)Obtain your explicit consent;

(2)Based on laws and regulations, legal procedures, litigation or mandatory requirements of government authorities.

6.Information you actively share with others

(1)The growth of Cloud Smart Lock is inseparable from the joint efforts of users from all walks of life. We appreciate your contribution to Cloud Smart Lock data updates and intelligence feedback. You can report location errors, data errors, evaluations, etc. To help more map users enjoy more accurate information.

7.Exceptions to obtaining prior authorization consent when sharing, transferring, or publicly disclosing personal information In the following cases, prior authorization consent of the personal information subject is not required to share, transfer, or publicly disclose: related to national security and national defense

(1)Related to public safety, public health, and major public interests;

(2)Related to crime investigation, prosecution, trial and enforcement of judgments;

(3)It is difficult to obtain the consent of the personal information subject or other individuals because they have significant legal rights such as life or property;

(4)The personal information disclosed by the subject of personal information to the public;

(5) Collection of personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.

Three、How we store and protect your personal information

1.Shelf life. During your use of Cloud Smart Lock products and services, we will continue to save your personal information for you. If you cancel your account or actively delete the above information, Cloud Smart Lock has the right to comply with cybersecurity laws within 6 months after your deletion Keep saving your information.

2.Save territory. Your personal information is stored in the People's Republic of China. If cross-border transmission is required, we will separately obtain your authorization

3.Security measures.

(1)Cloud Smart Lock collects, uses, stores and transmits user information on a “minimum” basis and informs you of the purpose and scope of the use of the relevant information through user agreements and privacy policies;

(2)Cloud Smart Lock attaches great importance to information security. Cloud Smart Lock has set up a dedicated team responsible for the development and application of various security technologies and procedures. We will conduct security background checks on security managers and personnel in key security positions. Information security management systems and internal security incident handling mechanisms, etc., we will take appropriate industry-standard security measures and technical means to store and protect your personal information to prevent your information from being lost, receiving unauthorized access, Use, damage or leak. According to our security management system, the leakage, damage or loss of personal information is listed as the most serious security incident. Once it occurs, the company's highest-level emergency plan will be activated. Handled by the emergency response team;

We will train and evaluate employees' awareness of data security and security capabilities, conduct identity authentication and authority control on employees who handle personal information, and will sign confidentiality agreements with employees and partners who have access to your personal information to identify positions Duties and codes of conduct. If there is a violation of the confidentiality agreement, the cooperation relationship with Cloud Smart Lock will be terminated immediately, and related legal responsibilities will be investigated. Those who contact the personal information will also request confidentiality when leaving the post.

We remind you that when you interact with other users about your geographic location or track information through third-party social software, emails, text messages, etc. embedded in Cloud Smart Lock, you are not sure whether the transmission of information is completely encrypted , Pay attention to ensure the security of your personal information.

We also ask you to understand that due to technological limitations and rapid development in the Internet industry and various malicious attack methods that may exist, even if Cloud Smart Lock does its best to strengthen security measures, it is not always possible to guarantee 100% security of information. Please understand that the system and communication network you use when using our products and / or services may cause security problems in other areas outside the control of Cloud Smart Lock.

4.Security event notification

(1)We will formulate emergency plans for cyber security incidents and deal with security risks such as system vulnerabilities, computer viruses, network attacks, and network intrusions in a timely manner. When an event that endangers network security occurs, we will immediately launch an emergency plan, take corresponding remedial measures, and follow Provide reporting to relevant authorities.

(2)In the unfortunate event of a personal information security incident, we will promptly inform you of the basic situation of the security incident and possible impacts, the measures we have taken or will take, and the risks that you can prevent and reduce on your own, in accordance with the requirements of laws and regulations. Suggestions, remedies for you, etc. We will promptly inform you of the event-related situation through site notifications, text message notifications, phone calls, emails, etc., which may be reserved by the contact methods you reserve. We will issue a reasonable and effective announcement when it is difficult to notify one by one.

5.How you manage your personal information

(1)Access. In principle, you can access your personal information in the following ways:

a)Account information: You can log in to Cloud Smart Lock anytime, access or edit your account to change your password, add security information, in order to ensure the data transfer service experience, if you need to modify personal information, please contact us

b)Usage information: You can check or clear your check-in records and data transmission records in Cloud Smart Lock.

(2)Right to correction. After verifying your identity and the correction does not affect the objectivity and accuracy of the information, you have the right to make corrections or updates to the incorrect or incomplete information. You can apply for corrections through feedback and errors Submit to us.

(3)Right to delete. You can ask us to delete your personal information if:

a)If we collect, use, share or transfer your personal information with us in violation of laws, regulations or agreements with you, you have the right to ask us and third parties to delete it;

b)If we violate the laws and regulations or have agreed with you to publicly disclose your personal information, you have the right to ask us to immediately stop the public disclosure and issue a notice requesting the relevant receiver to delete the corresponding information.

c)If we terminate Cloud Smart Lock product operations and services;

d)If you cancel your account, we will delete your personal information or make it anonymous.

e)Involving trade secrets.

(4)Right to cancel. You can log in to the Cloud Smart Lock official website and cancel your Cloud Smart Lock account. Once you log out of the Cloud Smart Lock account, you will not be able to use the services of all cloudsmarlock customer products, so please exercise caution. In order to protect your or other people's legitimate rights and interests, we will determine whether to support your cancellation request in combination with your use of Cloud Smart Lock products. If there is an unused glutinous rice stored-value card in glutinous rice, or there is still data in your online disk, we will not immediately support your request. Except as otherwise provided by laws and regulations, we will stop providing you with products and services after canceling your account and delete your personal information according to your requirements. When you authorize to log in to Cloud Smart Lock through a third-party account (such as WeChat, Weibo, QQ, etc.), you need to apply to a third party to cancel the account.

(5)Exceptions. We may not respond to your request to correct, delete, or cancel information under the following circumstances:

a)Related to national security and national defense security;

b)Related to public safety, public health, and major public interests;

c)Related to crime investigation, prosecution, trial and enforcement of judgments;

d)We have sufficient evidence to show that you have subjective malicious or abusive rights (such as your request would endanger public safety and the legal rights of others, or your request exceeds the scope covered by general technical means and commercial costs);

e)Responding to the request of the personal information subject will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals and organizations;

Four、Use of our products and / or services by minors

Cloud Smart Lock attaches great importance to protecting the information of minors. If you are a minor under 14 years of age, we recommend that you ask your guardian to read this privacy policy carefully and use our products and / or services or provide us with information with your guardian's consent.

Five、Revision of Privacy Policy

When our business model results in a major change in the way personal information is handled, or when other matters affecting your right to personal information occur, we may revise this privacy policy, and such revisions form part of this privacy policy, Traceability. We will post any changes to this privacy policy on this page or by other means as we see fit. By continuing to use our products and / or services, you agree to be bound by this revised Privacy Policy.

Six、Complaint handling

1.If you have any comments or suggestions about Cloud Smart Lock and this privacy policy, you can call the customer service hotline 400 or send an email to help@we-here.com, working 8: 30-17: 50.

2.Regarding the questions about this user service terms, you can contact us through the following contact methods:

In order to ensure that we can deal with your problems efficiently and provide you with timely feedback, you need to submit proof of identity, valid contact information and written requests and related evidence. We will verify your identity to process your request.

Attached: Explanation of terms

A device is a device that can be used to use Cloud Smart Lock products and / or services, such as a desktop device, tablet, or smartphone.

A unique device identifier is a unique device identifier (sometimes called a Universal Private ID or UUID), which is a string of characters programmed into a device by a device manufacturer and can be used to uniquely identify the device (such as an international Mobile device identification code IMEI number, network device hardware address MAC). Different device identifiers differ in terms of validity, whether users can reset them, and how to get them. The device may have several different unique device identifiers. Unique device identifiers can be used for a variety of purposes, including security and fraud detection, synchronization services such as a user's email inbox, recording user preferences, and providing relevant ads.

Cookie refers to a mechanism that supports server-side (or script) storage and retrieval of information on the client. It extends web-based client / server applications by adding simple, persistent client states. When the server returns an HTTP object to the client, it sends a status message and the client saves it. The status information describes the valid URL range in this status. Thereafter, HTTP requests in the range initiated by the client will return the current value of the status information from the client to the server. This status information is called a cookie.

Anonymous identifier means that Cloud Smart Lock generates an identifier such as BAIDUID and CUID based on device parameters and machine algorithms to help Cloud Smart Lock identify a user, provide them with better products and / or services, and improve the user experience. User portrait refers to the process of forming or analyzing personal characteristics of a particular natural person by collecting, aggregating, and analyzing personal information, such as his occupation, economy, health, education, personal preferences, credit, behavior, etc. . The personal information of a specific natural person is directly used to form a characteristic model of the natural person, which is called a direct user portrait. The use of personal information other than a specific natural person, such as the data of the group in which it belongs, to form a characteristic model of the natural person is called an indirect user portrait.

Anonymization refers to the process of making personal information subject unable to be identified through the technical processing of personal information, and the processed information cannot be restored.

Thank you again for your trust and use of Cloud Smart Lock

Effective September 1, 2017